The hotel offers amenities for your comfortable stay and unforgettable experiences
Comfortable Retreat
“The room was spotless and cozy, with a wonderfully comfortable bed that allowed for a restful sleep.” view full review
Delicious Buffet!
“The breakfast buffet offered a variety of tasty options, making each morning a good start to the day.” view full review
Accessible & Comfortable
“The accessible areas were thoughtfully designed, making it easy for everyone to enjoy the lovely outdoor sitting area.” view full review
Relaxing Patio
“The outdoor patio is a hidden gem, perfect for enjoying a drink while soaking in the serene riverside ambiance.” view full review
General
No smoking on site
Wi-Fi
Parking
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Security
Luggage storage
Allergy-free rooms
Smoke detectors
Fire extinguishers
Key card access
Key access
Services
Room service
Housekeeping
Laundry
Dry cleaning
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Packed lunches
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's menu
Spa & Leisure
Sun terrace
Garden area
Leisure/ TV room
Room features
Heating
Mini-bar
Soundproofed rooms
Terrace
Garden furniture
Tea and coffee facilities
Bathroom
Free toiletries
Room decor
Carpeted floor
Show more
Location
Thames Street,
Staines-upon-Thames,
United Kingdom,
TW18 4SJ,
Surrey
Map view
Thames Street,
Staines-upon-Thames,
United Kingdom,
TW18 4SJ,
Surrey
City landmarks
Amusement Park
Thorpe Park Resort
3.0
km
Art object
Staines High Street Statue
670 m
Island
Truss's Island
2.3
km
Thames Side
Penton Hook Island
2.1
km
Stanwell
Staines Moor
1.8
km
Museum
Egham Museum
2.5
km
Penton Hook Marina
2.4
km
Burfield Road Works
Runnymede
3.1
km
Kingston Rd
Fordbridge Park
2.5
km
Staines Rd
The Swarm
2.9
km
Thorpe Park Resort
Stealth
3.0
km
Thorpe Park
SAW - The Ride
3.3
km
Thorpe Park
Colossus
3.2
km
Park
Runnymede Pleasure Ground
3.0
km
Staines Rd
Nemesis Inferno
3.2
km
Thorpe Park
Derren Brown's Ghost Train
3.2
km
Staines Rd
The Walking Dead
3.2
km
Britannia Arena
3.2
km
Thorpe Park,
Tidal Wave
3.0
km
Abbey Lake
3.3
km
Fordbridge Rd
Ashford War Memorial
3.4
km
Wraysbury
Ankerwycke Yew
3.5
km
University
Royal Holloway University of London
3.9
km
Town Lane
Saint Anne's Well
3.3
km
Monument
Air Forces Memorial
3.8
km
Thorpe Lakes
Thorpe Lakes Aqua Park
3.5
km
Monument
Magna Carta Monument
4.0
km
Nearby
Museum
Spelthorne Museum
60 m
Bridge
Staines Bridge
600 m
Mall
Elmsleigh Shopping Centre
310 m
Restaurants
Caffe Nero
320 m
59 High Street
Tops Pizza
310 m
11-13 Church Street
Salt & Vinegar
320 m
15-17 Church Street
The London Stone
330 m
14 Church Street
Burger Plus
500 m
Staines TW18 4EN 15 Church Street
Pizza Hut
470 m
Unit T5 Two Rivers Retail Park Mustard Mill Road Two Rivers Retail Park
Caf'e One
550 m
53/55 Chirch Street
Caffe Gusto
560 m
Mustard Mill Road Two Rivers Retail Park
Kafe's Cafe
700 m
169 High Street
Marianne's Community Cafe
570 m
2-10 Thames Street Unit 4
Reviews and Ratings
Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
7.0/10
Very good
Rooms
6.5
Location
7.0
Service
8.5
Dining
6.5
Guest reviews
7.0/10
based on 5 reviews
7.8
7.8/10 based on 619 reviews
Hugh
United Kingdom,
July
2023
7.2/10
The hotel is in a convenient location with free parking and a lovely view of the river Thames. The rooms were a bit worn and noisy due to the proximity to the railway bridge, but the double bed and bed settee provided a comfortable stay. The staff was accommodating and helpful, especially when we needed to change rooms due to a shower issue. The dining experience offered a fresh and varied selection with a view of the river. However, the layout of the hotel was challenging to navigate with twisting corridors. Overall, a mix of positives and negatives.
Rooms
7.0
The rooms to a rear-facing room were a bit worn and noisy due to the railway bridge, but the bed settee was comfortable.
Service
8.0
The staff were friendly and accommodating, especially when we needed to change rooms. The service was what one would expect from Mercure.
Location
6.0
The location with free parking near Heathrow and a bus to Windsor/Legoland was convenient, but the layout of the hotel was poorly designed.
Dining
8.0
The dining experience was enjoyable with a fresh and varied selection, although the layout of the hotel was challenging to navigate.
Facilities
7.0
The facilities offered were adequate, but the twisting corridors made navigation difficult.
Andrew
United Kingdom,
April
2023
6.8/10
Staying at the hotel was a mixed experience. On the bright side, the location was convenient with easy access from the bus and train stations, making it a major plus. However, the lack of AC in the rooms despite the website's claim of 'air cooling' was disappointing. The service was excellent, with staff available around the clock to assist with any needs, although the room's view didn't include the river. Dining, while offering rare British dishes like bacon and sausage, was deemed overpriced, pushing guests to seek alternatives. Overall, a decent stay with some notable drawbacks to consider.
Rooms
6.0
Sleeping in the engine room with limited amenities, only one towel provided.
Service
9.0
The staff were incredibly helpful and available 24/7, although no river view from the rooms.
Location
8.0
Convenient access from the bus and train stations, a lucky draw for room views.
Dining
5.0
Expensive buffet at £15 each; better options found nearby.
Facilities
6.0
Basic amenities; potentially in need of improvements.